Objective
To provide information technology assistance to the public.
Professional Work History
2009 - 2020 Independent IT Service to the public - Owner/Operator - Technical Solutions Provider
Servicing the Santa Rosa community and the surrounding areas in the following ways:
- Setup new PC’s and Mac’s
- Migrated data from old devices to new devices.
- Recovered data from failed media devices.
- Installed Windows & Mac applications
- Diagnosed & repaired: Internet issues, software issues, networking issues, faulty hardware issues and more.
2009 - 2006 Sonic.net Internet Service Provider - Customer Service
- Provided Email and Phone Support for Customers
2000 - 2006 Sonic.com DVD Authoring Software - Computer/Network Support
- Provided Desktop Support for 100+ Employee’s onsite and offsite
- Maintained Microsoft and Linux Web Servers
- Maintained Disaster Recovery and Employee Work Data Backups
TECHNICAL APTITUDE
- Operating Systems: Windows 2000, 7,8 10, MS-DOS, Unix (Solaris, Linux, BSD), OS/X, Linux.
- HTML, CSS, Javascript, Scripting.
- Applications: Apache, IIS, MS Office.
- Network Hardware: Routers, switches, hubs, cable modem equipment, Wifi equipment.
- Network Protocols: TCP/IP, FTP, SSH, Telnet.
- Security: IPCop, All Antivirus solitions, Linux (ipchains), Sonicwall Firewalls, Mason, Snort, Nessus
- Computer Hardware: x86, x64 PC , Macintosh, Sun workstations
Technical Focus
Repair and Diagnosis of the following hardware:
- Systems: Intel & AMD PC’s, Apple Macs
- CPU’S: Intel & AMD
- Chipset support: latest Intel and AMD chipsets
- CPU/CoProcessor testing - Instruction Sets – MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, AVX, AVX2 - Buffer, Cache, Commands, Exceptions, Floating Point Unit, Interrupts, Operations, Prime Number Genera- tion, Registers - Stress test
- Memory - Extended memory - Protected Mode Testing - Large Memory Configurations: 96gigs and up
- Storage -Supported controllers: PATA, SATA, SCSI, SAS - Supported devices: Hard Drives, Solid State Drives, SCSI Drives, USB Drives, Card Readers, Floppy Drives, Zip Drives, NVMe Drives - Optical Drives: Blu-ray/BD-R/BD-RE, HD DVD, CD-ROM/-R/-RW/+R/+RW, DVD-ROM/+R DL/-R DL/+R/-R/RAM/+RW/-RW - RAID configurations
- System Board - Supported chipsets: AMD, ATI, Intel, nVidia, SiS, VIA Available testing: - BIOS Timer, CMOS, CMOS RAM, RTC - DMA Channels, IRQ Controller, RAM Refresh, SMBus, System Timer - PCI, PCIe, miniPCI, miniPCIe, PCMCIA, PCMCIA Detec- tion, CardBus - 8042 keyboard controller, USB • IEEE1394, USB - Serial Ports - Parallel Ports
- Multimedia - DirectX (support through DX11) and CUDA video cards, Video Ports - Audio testing up to 7.1 surround sound - Webcams - RealSense 3D Camera - Display Cards - Touch Screens - Sound Cards - Analog & Digital - LED, Plasma Displays - Video Ports
- Communications - Ethernet Cards & Onboard Chips - WiFi Cards & Onboard Chips - Bluetooth Cards and Onboard Chips - Modem Cards & Onboard Chips - Mobile Broadband Cards & Onboard Chips - NFC Communication Testing
- Misc - Keyboards - Mice - Laptop, All-in-one Batteries - Hibernation - Standby - USB Ports - FireWire Ports - Printing - Power Adapters - Power Connectors
Repair and Diagnosis of the following software:
- Operating Systems - Microsoft Windows, Apple MacOS, and Linux.
- Software Applications - Microsoft Office, Web Browsers: Chrome, Firefox, and Internet Explorer, Desktop Publishing, Photo and Video Publishing.